If you have not yet placed an order and you’d like your vehicle picked up as soon as possible, it typically takes three business days for pickup to occur although this could be up to a week in some cases. After pickup you’ll be without your vehicle for about four days for shorter trips and up to ten days for cross-country trips. There are many factors involved in estimating how long the transport process will take and it’s impossible to give you a quick answer which is also accurate. These are the typical timeframes but it can easily happen faster or slower than this. For a detailed explanation of what to expect throughout the shipping process, see our how it works page.

Distance / Miles Calendar Days 0 – 200 1 to 2 200 – 600 2 to 4 600 – 1000 3 to 5 1000 – 1500 4 to 6 1500 – 2000 5 to 7 2000 – 2400 6 to 8 2400 and up 7 to 9

Yes, we can. You have to decide whether you want the car picked up by a specific date that determine the extra cost involved to guarantee your time frame. Please contact us for a customized quote if you need guaranteed pick up/delivery date.

It is advisable to book at least two weeks before your ‘First Available Shipping Date.’ Due to changing market conditions, we can only accept orders for up to 30 days before your ‘First Available Shipping Date.’ Please read more about ‘First Available Shipping Date.’

It is highly recommended that you have a representative at both pickup and delivery if you cannot be there personally. The representative must be at least 18 years of age. At both pickup and delivery you or your representitive will need to inspect the vehicle and mark any damage on the Bill of Lading before signing it. At pickup you should note any pre-existing damage and at delivery you will note any new damage that occured during transport.

You should leave some gasoline in your car’s tank. Preferably 1/4 of the tank.

Make sure that the trucker can make a proper inspection of any existing scratches or dings exterior of the car. Remove all of your personal belongings. Remove all loose parts attached to the body, non-permanent luggage, bike or ski racks.

When a truck has been assigned/dispatched, we will send you a "dispatch notification" to your mail with the estimated pick up/loading date along with the trucker's phone number. We usually call a few hours before of delivery to notify you of truck’s approximate arrival at your address. Special arrangements can be made upon request.

You can change your 'First Available Shipping Date'before a trucker is assigned/dispatched to your order.

No, all you need are the keys and the vehicle. If someone were to ship a vehicle they don’t own as a means of stealing it, they would be committing a crime and the police would likely make short work of the case.

Make sure that the car is clean and fully visible any existing damage. Remove your all valuable personal items and the items that can make internal damage. Remove all movable external modifications. Cover up or wrap your driver seet and driver-side floormat to protect it from dirt when transporting. Remove automatic toll devices and disable security devices which can make trouble the trucker when loading or unloading the vehicle. Leave a quarter tank of gasoline in the vehicle that needed for loading and unloading but not so much to start adding extra weight.

No. Prime Express offers Door-to- Door auto transport which means no dropping off or picking up vehicles from a terminal. Sometimes customers may need to meet the trucker nearby the pickup or delivery location if the road is narrow to ply or there are low-hanging trees. In these cases, the trucker will get as close as legally and safely possible. If you are in such a rural location that is accessible but out of the way, you can meet the trucker near an interstate or major city that reduce the transport cost. This is not mandatory, just an option.

The Bill of Lading is an important document used in the auto transport industry as well as other forms of cargo shipping. The bill of lading is a legal document which will specify exactly what vehicle is to be transported from location A to location B and by whom. It will document the condition of the vehicle before it is turned over to the trucker at pickup and then document the condition again before it is turned over to the owner at delivery. The bill of lading serves as the contract between the trucker and the vehicle owner and includes the terms of that agreement. The final function of the Bill of Lading is as a receipt for the transaction.

Terminal-to- Terminal means the customer is responsible for dropping off a vehicle at a terminal closest to the pickup location and then also responsible for picking it up at a terminal closet to the delivery location. Terminal-to- terminal shipping typically takes at least twice as long as Door-to- Door shipping because a vehicle must wait at one or more terminal locations until there are enough vehicles to fill out a truck.

Yes, you can get a quote just entering the most-specific information you have like use of Zip code. You can also get an accurate quote If you have the city name. If you roughly know where it is being shipped to or from, use a major city name you think you might be shipping to or from to get a good idea of what it will cost.